Safety as a priority

Safety is the first priority for drivers and customers. Ola has a strict policy on the management of driver fatigue and requires all drivers to comply with the policy by taking appropriate breaks and rests at regular periods.

Fatigue is one of the primary causes of road-related accidents in Australia and a failure on the part of drivers to ensure that drivers have adequate rest puts not only the driver’s safety at risk but that of our customers and the public.


Ola recommends that drivers take a rest break of at least 30 minutes after 5.5 hours of driving.

To ensure fatigue is managed and safety ensured, a continuous rest period of at least 8 hours should be taken where a maximum of 12 hours of driving has been completed.

New Zealand

The New Zealand Transport Agency (NZTA) limits the number of work time hours that drivers with a P Endorsement can undertake. Work time includes (but is not limited to) all time spent driving, or performing work-related duties.

Small passenger service drivers must adhere to the following work time requirements:

  • Work time must not exceed 13 hours in a cumulative work day, and then drivers must take a rest time of at least 10 hours
  • After 7 hours of continuous work time, drivers must take a rest time of at least 30 minutes
  • Work time must not exceed 70 hours in a cumulative work period, and then drivers must take a rest time of at least 24 hours

To assist with our obligations, Ola uses an electronic logbook and compliance platform which has been approved by New Zealand Transport Agency to allow drivers to do the following:

  1. Mobile drivers logbook application – which replaces the need for traditional paper logbooks and provides a tool that assists drivers to ensure they are working within the prescribed work-time limits; and
  2. Web administration portals – which enables the each type of user e.g. drivers and transport operators, to manage their account, logbooks and vehicles.

Fatigue assessment checklist

In addition to our recommendations above, Ola recommends all drivers to review this checklist produced by the National Heavy Vehicles Regulator prior to logging on the Ola platform each time to assess the driver’s fitness to provide transport service to our customers.

A. Log-in checklist

B. Sleepiness assessment

Risk assessment classification

Further information

If you have any questions or comments regarding our Driver Fatigue Management Policy, you can email to us at