Ola Australia Pty Limited (Ola) aims to provide a fair and transparent process for the resolution of complaints raised by customers and third parties in relation to the booking and transport services provided by Ola and its drivers. In handling and resolving complaints, Ola will take a people – focused approach, and will include the complainant throughout the process, offering support where necessary. 

The complaints handling process has been designed to ensure compliance with the Australian Standard AS/NZ 10002/2014, ‘ Guidelines for complaint management in organizations’.

Ola Australia Complaints Handling Policy Customers